MUZONDO, Pardon J; MUGONI, Ernest; MARODZA, Luckmore; MASIIWA, Spencer T. Service Innovation and Quality’s Impact on Customer Retention: Automotive Industry Amid Economic Turbulence. International Journal of Scientific Research and Modern Technology, India, v. 4, n. 5, p. 90–103, 2025. DOI: 10.38124/ijsrmt.v4i5.536. Disponível em: https://ijsrmt.com/index.php/ijsrmt/article/view/536. Acesso em: 23 apr. 2026.