DODDA, Abhishek. The Role of Generative AI in Enhancing Customer Experience and Risk Management in Credit Card Services. International Journal of Scientific Research and Modern Technology, India, v. 1, n. 12, p. 138–154, 2022. DOI: 10.38124/ijsrmt.v1i12.491. Disponível em: https://ijsrmt.com/index.php/ijsrmt/article/view/491. Acesso em: 17 jan. 2026.